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了解更多【 Try Before You Buy 先試後付 】

International Free Shipping 全球免運費

FAQ 常見問題

Frequently Asked Questions

1. What is the shipping time?
Our shipping times do vary. Products marked as 'In Stock' are shipped to the courier for delivery within 24 hours from Monday to Friday
Once your product is shipped to the courier, delivery to your doorstep usually takes an extra 5-11 working days
As soon as your eyewear is shipped to the courier, you will receive an email with the tracking information. It means you can easily check the status of your order!

2. Do you ship internationally?
You bet we do! We are happy to deliver to almost every country worldwide. If you have a query about whether your country is on our list, don't hesitate to contact us!

3. How will I know when my order has been shipped?
As soon as we ship your order we send you an email to let you know. It contains all the courier tracking details so you can track your parcel right to your doorstep any time of the day or night.

4. Do I have to pay any custom duties?
No way! That’s on us, not you. If in the unlikely event that your parcel is held by customs and you are notified you have to pay additional customs duties, we will 100% fully reimburse the costs.
All you need to do is request a formal invoice once you have paid, and submit a copy to our customer services team so we can sort out your reimbursement.
Our one exception: Please note that we do not refund Brazilian customs duties or taxes. Due to the nature of the Brazilian Trade Regulations, all customers in Brazil are fully-responsible for any customs duties or taxes incurred.

5. Return & Refunds
Let's face it — buying from the internet can be difficult and time-consuming. Therefore, we've introduced a hassle free process which includes a 14 days return policy for your order.
For more on our return policy, click here.
If you would like to return your order, then don’t hesitate to contact us. 

6. Can I visit your store?
If you are shopping in Hong Kong then yes! You can absolutely pop into our store to say hi and shop some great deals on your favorite frames.
If you have any questions about this please feel free to contact us.



1. 發貨時間有多長?

2. 發貨到哪些國家?

3. 如何得知訂單已發出?

4. 需要支付關稅嗎?
請聯系我們的客服團隊 並提供給我們一張清晰的發票圖片或掃描件,以便我們全額退款。
例外: 請注意,由於巴西貿易規定的性質,我們不支付巴西的關稅。所有在巴西的顧客都需要自己承擔產生的所有關稅費用。

5. 你們的退貨和退款條款是什麼?
我們提供人性化的100天免費退換貨和退款服務。請查看退貨政策 。

6. 我可以訪問你們的商店嗎?
如果你在香港,請來參觀吧! 你可以到我們的商店打個招呼,並試戴你喜歡的框架。

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