Frequently Asked Questions
1. What is the shipping time?
Our shipping times do vary. Products marked as 'In Stock' are shipped to the courier for delivery within 24 hours from Monday to Friday
Once your product is shipped to the courier, delivery to your doorstep usually takes an extra 5-11 working days
As soon as your eyewear is shipped to the courier, you will receive an email with the tracking information. It means you can easily check the status of your order!
2. Do you ship internationally?
You bet we do! We are happy to deliver to almost every country worldwide. If you have a query about whether your country is on our list, don't hesitate to contact us!
3. How will I know when my order has been shipped?
As soon as we ship your order we send you an email to let you know. It contains all the courier tracking details so you can track your parcel right to your doorstep any time of the day or night.
4. Do I have to pay any custom duties?
No way! That’s on us, not you. If in the unlikely event that your parcel is held by customs and you are notified you have to pay additional customs duties, we will 100% fully reimburse the costs.
All you need to do is request a formal invoice once you have paid, and submit a copy to our customer services team so we can sort out your reimbursement.
Our one exception: Please note that we do not refund Brazilian customs duties or taxes. Due to the nature of the Brazilian Trade Regulations, all customers in Brazil are fully-responsible for any customs duties or taxes incurred.
5. Return & Refunds
Let's face it — buying from the internet can be difficult and time-consuming. Therefore, we've introduced a hassle free process which includes a 14 days return policy for your order.
For more on our return policy, click here.
If you would like to return your order, then don’t hesitate to contact us.
6. Can I visit your store?
If you are shopping in Hong Kong then yes! You can absolutely pop into our store to say hi and shop some great deals on your favorite frames.
If you have any questions about this please feel free to contact us.